Hiring for Technical Support Executive

Know More: www.satcop.com | Mail Us: kamini@satcop.com | Contact: +91 89562 98290

Job Summary
We are seeking a Technical Support Specialist to provide timely and effective technical assistance to customers and internal users. The ideal candidate is patient, detail-oriented, and skilled at diagnosing and resolving hardware, software, and network issues while delivering excellent customer service.

Key Responsibilities

• Respond to technical support requests via phone, email, chat, or ticketing system
• Diagnose, troubleshoot, and resolve hardware, software, and network issues
• Guide users through step-by-step solutions in a clear and friendly manner
• Escalate complex issues to higher-level support or backend teams when needed
• Application/Software issues, solutions, and troubleshooting steps in the ticketing system
• Maintain knowledge of company products, services, and technical updates
• Follow support procedures, SLAs, and security best practices

Required Skills & Qualifications

• Proven experience in technical support, Customer Service, or a related role
• Experience with ticketing systems and remote support tools
• Excellent problem-solving and analytical skills
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Customer-focused mindset and patience under pressure

Contact

Mail Us: kamini@satcop.com

Contact: +91 89562 98290