Hiring for Relationship Manager

Location: Pune & Hyderabad

Call: +91 90280 79382

Mail: vanshika@satcop.com

About the Role

We are seeking a proactive and customer-focused Relationship Manager to develop, maintain, and foster long-term relationships with clients. The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to understand customer needs, thereby delivering high-quality service.

Key Responsibilities

• Build and maintain strong relationships with existing and new clients.
• Act as the primary point of contact for customer queries, issues, and escalations.
• Understand client requirements and coordinate with internal teams for smooth service delivery.
• Ensure high levels of customer satisfaction through timely follow-ups and effective solutions.
• Identify upselling and cross-selling opportunities based on client needs.
• Prepare and share regular client updates, reports, and feedback insights.
• Maintain accurate records of interactions, agreements, and service updates.
• Resolve customer concerns promptly and professionally.
• Collaborate with the sales and operations team to enhance client experience.
• Support in renewal, onboarding, and documentation processes.

Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience as a Relationship Manager, Account Manager, or Client Support Executive.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to handle pressure and manage multiple client accounts.
• Customer-centric approach with problem-solving skills.
• Knowledge of CRM tools will be an advantage.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with a fast-growing and tech-driven company.
• Professional growth and learning opportunities.
• Supportive and collaborative work environment.