adminCompany: Satcop India Pvt. Ltd.
Position: Relationship Manager
Department: Client Relationship & Business Development
Location: Pune (Travel as required)
Experience: 5–6 Years
Employment Type: Full-Time
Salary: ₹40,000- ₹50000/- per month (Based on experience and interview performance)
About the Company
Satcop India Pvt. Ltd. is a leading provider of Smart School Bus Tracking and Transport Safety Solutions, offering GPS Tracking, 4G CCTV Cameras, Driver Monitoring Systems, and School Transport Management Software to educational institutions across India.
Job Summary
We are looking for an experienced Relationship Manager to build and strengthen relationships with schools, transport departments, and institutional clients. The ideal candidate will be responsible for client engagement, account management, customer retention, contract renewals, and identifying opportunities to expand business with existing clients.
Key Responsibilities
Build and maintain long-term relationships with school management, principals, transport managers, and key stakeholders.
Manage key customer accounts and ensure high levels of customer satisfaction.
Conduct regular school visits and client meetings to understand requirements and provide effective solutions.
Coordinate with the Technical Support, Service, and Operations teams for timely issue resolution.
Ensure smooth onboarding, software implementation, and customer training.
Drive contract renewals and maximize client retention.
Identify opportunities for upselling and cross-selling GPS tracking, CCTV cameras, AI safety solutions, and Annual Maintenance Contracts (AMC).
Handle customer escalations professionally and ensure prompt resolution.
Prepare business proposals, quotations, and presentations when required.
Maintain accurate client records, meeting reports, and follow-ups in the CRM.
Achieve monthly and quarterly client retention and revenue targets.
Generate referrals and new business opportunities through existing customer relationships.
Qualification
Bachelor’s Degree in Business Administration, Marketing, Management, or a related field.
MBA (Marketing/Sales) will be an added advantage.
Experience
5–6 years of experience in Relationship Management, Key Account Management, Customer Success, Business Development, or B2B Sales.
Experience in EdTech, SaaS, GPS Tracking, IoT, Security Systems, or Technology Solutions will be preferred.
Required Skills
Excellent communication and presentation skills.
Strong relationship-building and negotiation abilities.
Customer-focused with excellent problem-solving skills.
Proficiency in CRM software and Microsoft Office.
Ability to work independently and manage multiple client accounts.
Willingness to travel for client meetings and school visits.
Key Performance Indicators (KPIs)
Customer Retention Rate
Client Satisfaction (CSAT)
Contract Renewal Rate
Revenue Growth from Existing Clients
Upselling & Cross-selling Performance
Timely Resolution of Customer Issues
CRM Accuracy & Follow-up Compliance
Benefits
Salary: ₹40,000- ₹50000/- per month
Performance-Based Incentives
Travel Allowance
Health Insurance
Paid Leaves
Career Growth Opportunities
Training & Professional Development
Intrested Candidate Send Your CV On
9028079382 / hr@satcop.com
