Legal

Refund & Cancellation Policy

Satcop India Pvt. Ltd. · Last updated: 8 October 2026

This policy explains how you can cancel an order and when you can get a return, replacement or refund for Satcop GPS tracking devices, software and app subscriptions, and installation services bought from Satcop India Pvt. Ltd. ("Satcop", "we", "us", "our"). It should be read together with our Terms & Conditions and Privacy Policy.

1. What this policy covers

  • Devices: GPS trackers, fleet tracking devices, AIS-140 / IRNSS devices, fuel level sensors, RFID and UHF attendance readers, vehicle cameras, dashcams and accessories.
  • Subscriptions: tracking software, web dashboard and mobile app plans (including My School Ride), and data or SIM recharges.
  • Services: installation, configuration and related on-site services.

Where you have signed a separate quotation, purchase order or service agreement with us that sets out different cancellation or refund terms, those signed terms apply to the matters they cover.

2. Cancelling an order

  • You can cancel an order at any time before the products are dispatched or the installation is carried out. We will refund the full amount you paid for that order.
  • Once products have been dispatched or installed, the order can no longer be cancelled. Returns and replacements are then handled under section 3.
  • To cancel, email support@satcop.com with your order or invoice number as soon as possible.

3. Returns and replacements for devices

  • If a device is defective or damaged on arrival, tell us within 7 days of delivery. We will replace it, or refund it if a replacement is not possible.
  • Please share your order or invoice number, a short description of the problem and, for damage, photos of the device and packaging.
  • The device must be returned with its original accessories and packaging where possible. Our support team will tell you how to return it.
  • Returns are not accepted for devices that have been damaged by accident, misuse, tampering, incorrect wiring or installation by anyone other than Satcop or our authorised partners. Faults found after the 7-day period are handled under the product warranty, as described in our Terms & Conditions.

4. Subscriptions and recharges

  • Subscription, software, app and recharge fees that have already been activated are non-refundable.
  • The exception is where the service cannot be provided because of a failure on Satcop's part. In that case we will refund the fee for the affected service.
  • Fees for a subscription or recharge that has been paid for but not yet activated can be cancelled and refunded in full under section 2.

5. Installation services

Installation charges can be cancelled with a full refund before the installation is carried out.

6. How refunds are paid

  • Approved refunds are paid back to the original payment method, including net banking, debit or credit card and UPI, within 7-10 working days of approval.
  • Duplicate or failed transactions: if money was debited from your account but the payment failed, or you were charged twice for the same order, the extra amount will be refunded to the original payment method within 7-10 working days.
  • The time taken for the money to show in your account after we process a refund may depend on your bank or payment provider.

7. How to request a cancellation or refund

Email support@satcop.com with:

  • your order or invoice number;
  • the name and phone number used for the order;
  • the reason for the cancellation, return or refund, with photos if a device is damaged or defective.

We will acknowledge your request and let you know whether it is approved. You can also call our support team on +91 86001 11100.

8. Governing law and jurisdiction

This policy is governed by the laws of India. Subject to any rights you have under consumer protection law, the courts at Pune, Maharashtra will have exclusive jurisdiction over any dispute arising from this policy.

9. Contact us

Last updated: 8 October 2026