Legal

Terms & Conditions

Satcop India Pvt. Ltd. · Last updated: 8 October 2026

These terms explain the rules for using www.satcop.com and for buying and using Satcop products and services. Please read them carefully. They should be read together with our Privacy Policy, which explains how we handle personal data.

1. Acceptance of these terms

By using our website, or by ordering, installing or using any Satcop product, software, app or service, you agree to these terms. If you are accepting them for a school, company or other organisation, you confirm that you are authorised to do so, and "you" includes that organisation. If you do not agree, please do not use the website or our products and services.

Where you have signed a separate written agreement, quotation, purchase order or service agreement with us, that document applies together with these terms. If there is a conflict, the signed document takes priority for the matters it covers.

2. About us

This website is run by Satcop India Pvt. Ltd. ("Satcop", "we", "us", "our"), a GPS and telematics company founded in 2009. We design and make GPS tracking hardware in India and provide fleet management, school bus tracking, attendance, surveillance and related software, apps and services. Satcop India makes My School Ride, our school bus safety product.

  • Head office (Pune): Office 727, 728, 729 Nyati Enthral Business Park, Kharadi, Pune, MH, 411014
  • Hyderabad: Vasavi Sky City, Gachibowli Circle, Telecom Nagar, Gachibowli, Hyderabad, Telangana 500081

3. Use of the website

You may use this website to learn about our products and services and to contact us. When you use it, you agree not to:

  • use it for any unlawful, fraudulent or harmful purpose;
  • try to gain unauthorised access to the website, our servers or any account or system connected to them;
  • introduce viruses or other harmful code, or interfere with how the website works;
  • copy, scrape or reuse the website's content for commercial purposes without our written permission;
  • submit false details through our forms, calls or WhatsApp messages, or pretend to be someone else.

We try to keep the information on this website accurate and up to date, but it is for general information only. Product descriptions, images, features and specifications may change, and images may be for illustration. The website does not form an offer to sell. The details in your quotation, invoice or order confirmation are what apply to your purchase.

4. Products and services

Our products and services include GPS trackers and fleet tracking devices, AIS-140 / IRNSS devices, fuel level sensors, RFID and UHF attendance systems, vehicle cameras and dashcams, and the tracking software, web dashboards and mobile apps that work with them, including My School Ride. The exact products, features, quantities and service plans you receive are the ones set out in your quotation, invoice, order confirmation or agreement with us.

Some features depend on the specific device, plan, vehicle or configuration you choose, and on third-party networks and services (see section 13). We may improve, update or change features of our software and apps over time.

5. Quotes, orders and payment

  • Quotations are valid for the period stated on them. Prices, taxes, and delivery, installation and subscription charges are as stated in your quotation, invoice or order confirmation.
  • An order is accepted only when we confirm it in writing (including by email) or when we supply the products or start the service.
  • Payment is due as set out in your quotation, invoice or agreement. Applicable taxes are charged as required by Indian law.
  • If payment is not made when due, we may pause deliveries, installations or service access (see section 16) until the overdue amount is paid.
  • Payments and refunds. Cancellations, returns and refunds are handled as set out in our Refund & Cancellation Policy, together with your quotation, invoice, order confirmation or agreement, and as required by applicable law. Approved refunds are paid back to the original payment method.

6. Delivery and installation

Delivery and installation timelines given by us are estimates, unless your agreement says otherwise. Where we or our authorised partners install devices, you agree to:

  • make the vehicles, premises and people needed for installation available at the agreed time;
  • make sure the vehicles are in a safe, roadworthy condition with a working electrical system;
  • have the authority of the vehicle owner to fit the device.

Please check the products when they are delivered or installed and tell us about any visible damage, missing items or installation problems as soon as possible, using the contact details in section 20.

7. Warranty

Our hardware products are covered by the warranty stated on the product warranty card, invoice or agreement for that product. The warranty period, what it covers and how to claim are as set out in those documents.

Unless your warranty document says otherwise, the warranty does not cover damage caused by accidents, misuse, tampering, water or fire, incorrect wiring or power supply, installation or repairs by anyone other than Satcop or our authorised partners, or normal wear and tear. To make a warranty claim, contact our support team (section 20) with your invoice details.

Apart from the warranty in your warranty document and any rights you have under Indian law that cannot be excluded, our products and services are provided without any other promises or warranties.

8. Subscriptions and software or app access

Access to our tracking software, web dashboards and mobile apps is usually provided on a subscription or service plan. The plan, its period, renewal and charges are as stated in your quotation, invoice, order confirmation or agreement.

  • We give you a limited, non-exclusive, non-transferable right to use our software and apps for your own internal purposes during your subscription, for the vehicles, devices and users covered by your plan.
  • You are responsible for keeping your login details secure and for everything done through your account. Tell us straight away if you think your account has been misused.
  • You must not copy, modify, reverse engineer, resell or rent our software or apps, or try to get around any security or usage limits, except where the law allows it.
  • We may carry out maintenance and updates. We try to keep interruptions to a minimum, but we cannot promise that the software or apps will always be available or error-free.
  • If your subscription ends or is not renewed, access to the software, apps and related data may stop, as described in your agreement.

9. Your responsibilities

You agree to use our products and services lawfully and responsibly. In particular:

  • Lawful use only. You will use our devices, software and apps only for lawful purposes, such as managing your own fleet, vehicles, school transport, staff attendance or assets. You will not use them to stalk, harass or unlawfully monitor any person.
  • Owner and driver consent. Before tracking a vehicle, you will make sure you are its owner or have the owner's permission, and that drivers, staff and other people who use the vehicle are told about the tracking and, where the law requires, have given their consent.
  • Schools and student data. If you are a school, you are responsible for informing parents and students, and for getting any consent the law requires, before using our school products with their data.
  • Accurate information. The details you give us, such as vehicle numbers, contact details and user lists, must be accurate and kept up to date.
  • Safe use. Drivers should not operate apps or devices in a way that distracts them while driving. Our products support, but do not replace, safe driving, proper supervision and your own safety procedures.
  • Regulatory requirements. Where a law or authority requires a device to be fitted, registered or connected (for example AIS-140 requirements), you are responsible for meeting the requirements that apply to you as the vehicle owner or operator, with our help as agreed.

10. Data and privacy

How we collect and use personal data is explained in our Privacy Policy. When our devices and apps process location, trip, attendance, camera or other data for a customer, we do so on the customer's behalf and under our agreement with that customer. The customer decides how that data is used and is responsible for having a lawful basis for it, including any consent required under India's Digital Personal Data Protection Act, 2023.

11. Intellectual property

The website, our software, apps, firmware, designs, text, images, logos and brand names (including Satcop and My School Ride®) belong to Satcop India Pvt. Ltd. or our licensors and are protected by law. Buying a device or a subscription does not transfer any of these rights to you, apart from the limited right to use set out in section 8. You may not use our names or logos without our written permission.

12. Feedback

If you send us ideas or suggestions about our products and services, we may use them to improve our products without any obligation to you.

13. Third-party services

Our products rely on services provided by others, such as:

  • GPS and other satellite positioning signals;
  • mobile networks and SIM cards used by devices to send data;
  • map, address and routing services shown in our software and apps;
  • app stores used to download our apps, and messaging services such as WhatsApp, SMS and email used for alerts and support.

These services are outside our control. Their coverage, accuracy and availability can vary (for example in areas with weak network signal, in tunnels or inside buildings), and they may have their own terms. We are not responsible for failures or delays caused by them. Links on our website to other websites are provided for convenience only, and we are not responsible for their content.

14. Limitation of liability

Location, alerts, attendance records, fuel readings and other information from our products depend on devices, sensors, networks and third-party services, and may sometimes be delayed, inaccurate or unavailable. You should not rely on them as the only means of ensuring the safety of people, vehicles or goods.

To the extent allowed by law:

  • we are not liable for any indirect or consequential loss, or for loss of profit, business, revenue, data or goodwill;
  • we are not liable for any loss caused by events outside our reasonable control, by third-party services, or by the misuse, tampering or incorrect installation of our products by anyone other than Satcop or our authorised partners;
  • our total liability to you for any claim relating to a product or service is limited to the amount you paid us for that product or service in the period stated in your agreement or, if no period is stated, the amount you paid us for that product or service.

Nothing in these terms limits any liability that cannot be limited under Indian law, or any rights you have as a consumer that cannot be excluded.

15. Indemnity

You agree to compensate Satcop for any loss, claim, penalty or expense (including reasonable legal costs) that we suffer because you broke these terms, used our products or services unlawfully, or tracked a vehicle or person without the required permission or consent.

16. Suspension and termination

We may suspend or end your access to the website, software, apps or services if you break these terms, do not pay amounts when due, use our products unlawfully, or if we are required to do so by law or by an authority. Where reasonable, we will tell you first and give you a chance to fix the problem. You may end a subscription as set out in your agreement. Sections that by their nature should continue after termination (such as payment, intellectual property, limitation of liability, indemnity and governing law) will continue to apply.

17. Changes to these terms

We may update these terms from time to time, for example when we change our products or services or when the law changes. The "Last updated" date at the top shows the latest version. Changes apply from the date they are published on this page. If you continue to use the website or our products and services after that, you accept the updated terms. Changes will not affect orders already confirmed, unless the law requires it.

18. General

If any part of these terms is found to be invalid, the rest will continue to apply. If we do not enforce a right straight away, we can still enforce it later. You may not transfer your rights under these terms without our written consent. We are not responsible for delays or failures caused by events beyond our reasonable control.

19. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to any rights you have under consumer protection law, the courts at Pune, Maharashtra will have exclusive jurisdiction over any dispute arising from these terms or from your use of our website, products or services. Before going to court, please contact us so that we can try to resolve the matter.

20. Contact us

For questions about these terms, orders, warranty or support, please contact us:

For questions about personal data, see our Privacy Policy.

Last updated: 8 October 2026